FAQ❓

Frequently Asked Questions

1) When will my order ship?

In-stock pieces ship in 3-5 business days. Pre-orders ship within the window listed on the product page. We pack every order like it’s a drop, because it is.

2) How long does delivery take?

U.S. standard shipping lands in 3–7 business days after it ships. International timing depends on the destination. Need it faster? Choose expedited at checkout.

3) What’s the return policy?

Returns are accepted within 14 days of delivery for items that are unworn, unwashed, unaltered with tags still on and everything sent back in the original packaging (dust bag/box when applicable). Hit up Client Services to get started.

4) Do you do exchanges?

Yes, size swaps and style exchanges are possible based on stock. If we’ve got it, we’ll make it happen.

5) My order arrived damaged, now what?

Let us know within 48 hours with photos + your order number. We’ll handle a replacement or refund ASAP.

6) Can I cancel or change my order?

You’ve got 24 hours after purchase to cancel or change your order. After that, your order may already be in motion.

7) How do pre-orders work?

Pre-orders reserve your piece before release. You’re charged at checkout, and it ships during the timeframe listed on the product page. Secure it early, then we deliver.

8) Do you ship worldwide?

Yes. International orders may include duties/taxes depending on your country. Where possible, you’ll see those costs at checkout.

9) What payments do you accept?

Major cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Payment plans may appear at checkout on select items.

10) How do I reach Client Services?

Email hausofavibe@gmail.com. We respond within 24 hours (business days).

11) How should I wash it?

Keep it fresh: check the care label. In general, cold wash + gentle cycle, and air dry to keep the fit and finish looking new.

12) Do you restock?

Some pieces are limited and won’t be restocked. If a restock happens, the community hears first. Subscribe today.

13) I put the wrong address, help !

Message Client Services immediately. If it hasn’t shipped yet, we’ll try to update it. If it’s already shipped, we may be limited.