Frequently Asked Questions

1. When will my order ship?

All in-stock pieces are processed within 3-5 business days. For pre-order items, the estimated delivery window will be listed on the product page. Each garment is handled with care to ensure it arrives in pristine condition.

2. How long does delivery take?

Standard U.S. delivery takes 3–7 business days after dispatch. International shipping times vary by destination. Expedited options are available at checkout.

3. What is your return policy?

We accept returns of unworn, unaltered garments within 14 days of delivery. All items must be returned in their original packaging, including tags, dust bags, and boxes, where applicable. Please contact our Client Services team to initiate a return.

4. Do you offer exchanges?

Yes. Exchanges may be arranged for an alternate size or style, subject to availability. Please reach out to Client Services for assistance.

5. What if my order arrives damaged?

In the rare case of a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund.

6. Can I modify or cancel my order?

Orders may be adjusted or canceled within 24 hours of purchase. After this window, production and fulfillment may already be underway.

7. How do pre-orders work?

Pre-ordering secures your piece ahead of release. You will be charged at checkout, and your order will be shipped during the timeframe indicated on the product page.

8. Do you ship internationally?

Yes, we ship worldwide. Duties and taxes may apply depending on your country’s regulations. These will be calculated and displayed at checkout where possible.

9. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. For select items, payment plans may be available through our partners.

10. How can I contact Client Services?

Our dedicated Client Services team is available to assist you at [insert email/contact page link]. We aim to respond within 24 hours.